FREQUENTLY ASKED QUESTIONS
Q: Who is eligible to avail of this add-on speed?
A: 1500 Plus is for the existing FiberX Plan 1500 subscribers.
For non-Converge subscribers, you can apply at gofiber.ph
This offering is not applicable to FiberX Plans 2500 and up.
Q: Will this require a re-lock in of my subscription?
A: This offer does not require re-lock in.
Q: What are the requirements for me to avail of this offering?
A: Your account should have no arears.
Q: After my lock-in period, will my subscription automatically be reverted to my original Plan 1500?
A: No. Unless requested. The 10Mbps for Php99 Add-on will be retained to your subscription.
Q: Can I discontinue my 1500 Plus add-on subscription?
A: Yes, but a downgrade fee of Php1,000.00 (One-thousand pesos) will be charged if the internet subscription is still within the lock-in period. Otherwise, downgrade will be free of charge.
Q: Will there be a one-time charge or upfront payment to avail this?
A: No one-time fee is required. Just add Php99.00 on top of your monthly internet bill.
Q: If I availed this, when will I expect the additional Php99 on my bill.
A: This will be reflected to your next billing statement (pro-rated).
Q: How do I avail of this offering?
A: Visit, fiberx10for99.convergeict.com and ensure your contact details are updated.
Q: How long before my speedboost will take effect?
A: Your add-on speed will take effect within 24 to 48 hours.
Standard Terms and conditions apply on upgrade transactions.
Subscribers with delinquent payment history will be subject for review.